FAQs2024-09-29T19:06:14-08:00

FAQ’s

About Us

Product Asked Questions

Mini Power Bank 3300mAh charge different mobile phone how many times?2023-04-10T02:01:06-08:00
Mobile Mobile Battery Capacity In theory charge time Real Charge Time
Earbuds 480mAh 3300*3.7/5/480=5.08 4.5times
Iphone 8 1821 mAh 3300*3.7/5/1821=1.34 1.2times
Iphone x 2716 mAh 3300*3.7/5/2716=0.89 80% power, work more
Iphone 12 2815mAh 3300*3.7/5/2815=0.86 80% power, work more
Samsung S9 3000mAh 3300*3.7/5/3000=0.81 70% power, work more
VR 3600mAh 3300*3.7/5/3600=0.67 60% power, work more
Why when I get it only charge 5-10mintues, then no battery.2023-04-10T02:11:11-08:00

For air transport safety, all power bank only save 20-30% power before leave factory. So when you first time use it, pls first charge full power then you can enjoy free cable portable charging.

Why power bank 10000mAh can not output 10000mAh?2023-04-10T02:14:21-08:00

Battery is 3.7V need update to 5V for mobile phone use, the charge also has some power lose. So the tranfer rate about 60%, 10000X60%=6000mAh, 6000/3800(mobile phone battery capacity)=about 1.6 times

PD power bank charger speed2023-04-10T02:16:17-08:00

With PD technology, if you only have 10 minutes to charge, you can get up to 20% battery life. If you have 30 minutes, you can get up to 50%!

Tips: You mobile phone and charger cable need support the PD technology.

Can you tell this what voltage and amperage you want, or is it auto sensing?2023-04-10T17:38:21-08:00

It automatically sets the voltage and current.

Any protections?2023-04-10T17:47:39-08:00

Has over charger, over discharger, over voltage, over current productions.

What the warranty?2023-04-10T17:57:36-08:00

One year warranty for Non-human damage

Warm tips2023-04-10T17:59:31-08:00

1.It is strictly prohibited to contact the metal parts of the product with coins or other conductive articles to avoid a short circuit;
2.The product must be placed beyond the reach of a child or pets;
3.Products can not be placed or used in a high temperature and humid environment ;This product can’t be used in the environment with temperature more than 40°C. Suggest the best working environment is 25 °C.
4.Do not place the product in fire, water or other too high temperature (> 45°C) and too low temperature (below-20°C) enviroment.
5. Product charge / discharge power consumption, so there will be a slight heating phenomenon, it is a normal phenomenon; Once charging/discharging temperature over 50℃, pls stop use it.
6.Do not expose power Bank to heat or fire. Avoid storage in direct sunlight. .
7. Do not store the power bank with oxidizing, acidic substances.
8.Do not storage Power Bank haphazardly in a box or drawer where they may short-circuit each other.
9.Please do not disassemble, repair or modify this product by yourself. We will not be responsible for any damage or other serious consequences caused by this. Please understand.

How to choose the right wireless charger?2023-05-05T18:23:50-08:00

First you need see your mobile phone is it can support wireless chargers, Second you need see your mobile phone wireless charger speed.
The below part of different mobile phones wireless charging speed and model number to you reference.

Brand name Model No QI wireless
charge speed
Magsafe wireless charge speed
Iphone 8 / 8 plus 7.5W ——
Iphone X 7.5W ——
Iphone XR 7.5W ——
Iphone XS 7.5W ——
Iphone XS MAX 7.5W ——
Iphone SE 7.5W ——
Iphone 11 / 11 Pro / 11 Pro Max 7.5W ——
Iphone 12 / 12 mini / 12 Pro / 12 Pro Max 7.5W 15W
Iphone 13 / 13 mini /
13 Pro / 13 Pro Max
7.5W 15W
Iphone 14 / 14 Plus / 14 Pro /14 Pro Max 7.5W 15W
Brand name Model No QI wireless charge speed
Samsung Galaxy Note9 9W
Samsung Galaxy Note9 9W
Samsung Galaxy Note9 15W
Samsung Galaxy S20/S20+/S20 Ultra 15W
Samsung Galaxy Note20/Note20 Ultra 15W
Samsung Galaxy S21/S21+/S21 Ultra 15W
Brand name Model No QI wireless
charge speed
HUAWEI P30 Pro 15W
HUAWEI Mate 20 Pro 15W
HUAWEI Mate 20 RS 20W
HUAWEI Mate 30 Pro 27W
HUAWEI Mate 20X(5G) 15W
HUAWEI Mate XS 27W
Brand name Model No QI wireless
charge speed
MI MIX 3 10W
MI 9 20W
MI 9 Pro 30W

Tips: If your mobile phone wireless charger is 7.5W, you can choose 10W wireless charger enough, If your mobile phone wireless charger is 15W, best choose 15W wireless charger, to get the best charger speed.

How to use the wireless charging?2023-05-05T21:42:17-08:00

First choose the suitable charge adapter, cable and wireless charger, 10W wireless charger use 10W-15W adapter and 2A cable, 15W wireless charger use 15W-20W adapter and 3A cable. Second plug in the adapter+cable+wireless charger, Final put your mobile phone on the middle of wireless charger, then will can charge the mobile phone.

What are the advantages of wireless charging?2023-05-05T22:31:13-08:00

Wireless charging has many advantages, such as no need to plug in the power cord, easy charging, not easy to drop, can prevent the power cord from being damaged, reduce charging time, etc.

Is wireless charging safe?2023-05-05T22:32:30-08:00

Yes, wireless charging is safe because the output current and voltage are controlled within a safe range and will not cause damage to the battery.

What is the compatibility of wireless charging?2023-05-05T22:34:01-08:00

The compatibility of wireless charging depends on the charging technology of the mobile phone. Generally speaking, if the mobile phone supports Qi, PMA or A4WP technology, wireless charging can be achieved.

What effects can wireless charging bring to mobile phones?2023-05-05T22:35:24-08:00

Wireless charging can make mobile phone charging faster, more convenient than wired charging, reduce charging time, save electricity, and make the mobile phone battery life longer.

What should be noted about wireless charging?2023-05-05T22:36:43-08:00

Precautions for wireless charging are:

1) Avoid placing the charger in a sunny place to avoid high temperature;

2) Avoid placing the wireless charger in a high humidity environment;

3) Avoid placing the wireless charger in a strong magnetic field environment;

4) Avoid using modified wireless chargers.

Will the radiation of wireless charging be harmful to the human body?2023-05-05T22:38:03-08:00

No, the wireless charging technology uses low power and low frequency electromagnetic waves, which will not cause any harm to the human body.

How many times can wireless charging be charged?2023-05-05T22:38:37-08:00

The number of wireless charging depends on the battery capacity of the mobile phone. Generally, wireless charging can support multiple charging.

Does wireless charging support simultaneous charging of multiple devices?2023-05-05T22:39:12-08:00

Generally, wireless charging does not support multiple devices charging at the same time, but there are also some products that support multiple devices charging at the same time. Like 2 in 1, 3 in1, 4 in 1 products.

Is the MagSafe Power Bank Only Working for iPhones?2024-05-28T00:47:12-08:00

MagSafe is wireless charger technology, Power Bank with MagSafe wireless charger technology so we called “MagSafe Power Bank”. Except for the Magsafe charger for iPhone, it also supports Qi wireless charger for Android Cellphone except without magnetic adsorption function, It supports iPhone 8 11 Samsung, etc. via cable charging. So Magsafe power bank not only work for iphone.

How do I know if My Cellphone Supports a Magsafe Charger?2024-05-28T00:47:12-08:00

At present, only the iPhone 12 13 and 14 15 series have Magsafe charger technology, and other cellphones only with wireless charger function, without Magnetic adsorption.

Is the product safe to use when it gets warm/hot?2024-05-28T00:47:11-08:00

The slight warming of wireless charging products and devices is normal, especially during heavy use like prolonged gaming or streaming. However, The safest way is to check the instructions. What is the safe working temperature? Beyond the safe temperature, please stop using it at once.

Can a phone case affect wireless charging?2024-06-06T21:55:05-08:00

Magsafe series cellphone with Magsafe case doesn’t affect its wireless charger. But a Normal case will reduce magnetic adsorption and affect the magsafe wireless charger. Phone cases with the metal ring also affect wireless charging. So for the best use experience, if your cellphone is iPhone 12 13 14 15 series, we suggest you choose a Magsafe phone case.

For the best wireless charging experience, we recommend using Apple’s official magnetic phone cases. You should avoid cases thicker than 2.5 mm and non-magnetic cases, as they may affect charging efficiency.

How many times 5000mAh power bank charge iPhone 15 pro max?2024-05-28T00:47:10-08:00

5000mAh power bank rated capacity 3200mAh. IPhone 15 pro max battery capacity 4422mAh. And charging period about 5% power loss. so 5000mAh power bank max charges iPhone 15 about 68% power.

Why do I need to choose a mini power bank?2024-05-28T18:02:16-08:00

Light weight around 90G, easy to carry lipstick size, no need for extra cable plug-in, saves time and life.

Which brand of mobile phones can use a mini power bank?2024-05-28T18:02:16-08:00

It has a universal design and can be used for iPhone, Android phones, Samsung, Moto, LG, Airpods, mini fans, etc.

Why is my power bank providing fewer charges than expected?2024-05-28T18:02:15-08:00

The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry. Therefore a fully charged 5000mAh power bank offers an estimated 2750mAh to 3500mAh to power devices.

How can I estimate the number of charges for my device?2024-05-28T18:02:15-08:00

A: To estimate charges, use this formula:(Power Bank Capacity x 0.65) ÷ Device Battery Capacity. For example, an iPhone 15 with a 3877mAh battery can receive about 0.8charges from a 5000mAh power bank. <Calculated as (5000mAh x 0.65) ÷ 3877mAh>.

How long full charge the mini power bank?2024-05-28T18:02:14-08:00

The 3000mAh about 2 hours, 5000mAh about 3.5 hours.

How long does it take to fully charge the power bank using solar energy?2024-05-28T23:23:41-08:00

Fully charging a power bank using solar energy can take anywhere from several hours to a couple of days, depending on the panel size, sunlight intensity, and the power bank’s capacity. For example, under optimal conditions, it might take around 10-20 hours of direct sunlight to fully charge a 10,000mAh power bank.

Can I use the power bank while it’s charging via solar energy?2024-05-29T02:13:08-08:00

Yes, most solar power banks allow you to charge your devices while the power bank itself is charging via solar energy. This feature is called pass-through charging. However, the charging speed for your devices might be slower if the power bank is also charging simultaneously.

The solar power bank that I use no longer takes charge.2024-05-29T02:12:53-08:00

Ensure that the solar panel is exposed to direct sunlight for an extended period, ideally during peak sunlight hours (10 AM to 4 PM). Avoid shaded areas and ensure the panel is clean. Use the original cables and chargers provided with the power bank. Test with different cables to rule out cable issues.

How many full charges can I expect for my smartphone or device from this power bank?2024-05-29T02:12:38-08:00

The number of full charges depends on the capacity of the power bank and the battery size of your device. For example, a 20,000mAh power bank can typically provide around 3-4 full charges for a smartphone with a 5,000mAh battery.

Can I charge multiple devices simultaneously with this power bank?2024-05-29T02:12:25-08:00

Yes, many solar power banks come with multiple output ports, allowing you to charge multiple devices simultaneously. However, charging multiple devices may reduce the charging speed for each device.

Is this wireless charger station compatible with my smartphone model?2024-05-29T02:12:08-08:00

Most wireless charger stations are compatible with any smartphone that supports Qi wireless charging. This includes a wide range of models from our factory like Apple, Samsung, Google, and others. It’s always best to check the product specifications to confirm compatibility with your specific phone model.

Will the charger station work with my phone case on, or do I need to remove it for charging?2024-05-29T01:47:14-08:00

We designed Most wireless charger stations that can charge through phone cases, provided they are not too thick and do not contain metal or magnetic components that interfere with the charging process. Typically, cases up to 3-5mm thick work fine, but it’s best to refer to the charger’s specifications.

Can I use the charger station in both horizontal and vertical orientations?2024-05-29T01:41:33-08:00

Many wireless charger stations are designed to function in both horizontal and vertical orientations, allowing you to charge your device while it’s in a convenient viewing position. This is particularly useful for making video calls or using your device as an alarm clock.

What safety features does the charger station have to prevent overheating or overcharging?2024-05-29T01:41:23-08:00

Reputable wireless charger stations come with built-in safety features such as overcharge protection, temperature control, and short-circuit protection. These features help ensure safe and efficient charging for your devices.

Does the charger station come with a warranty, and what does it cover?2024-05-29T01:41:05-08:00

Our all wireless charger stations come with a one-year warranty. This warranty usually covers defects in materials and workmanship. Check the warranty terms to understand what is included.

Are wireless car chargers compatible with all iPhone and Android cellphones?2024-05-30T01:06:15-08:00

Yes. if only a cellphone with Qi-enabled function, also compatible wireless car chargers, not only iPhone but also Android.

Can the mobile phone with the shell blade use this car wireless charging?2024-05-30T01:06:14-08:00

Yes.if only your cell phone case thickness is less than 5mm, and without metal and keyring, etc., a Mobile phone with a case will work with car wireless charging.

Can the car’s wireless charging firmly grip the mobile phone? Will the cell phone fall off?2024-05-30T01:06:14-08:00

Yes. It’s a Secure cell phone holder and wireless charger. firmly grip cellphones even on bumpy roads.

Is the car wireless charging suitable for all vehicles?2024-05-30T01:06:13-08:00

Our car wireless chargers with air outlet clips and suction cups 2 accessories. Please choose the right accessories for your car. Overall, the air outlet clip suits the flat outlet wind fan, while the suction cup is suitable for all vehicles.

Can we get the warranty from you?2024-05-30T01:06:13-08:00

Yes. we offer a 6-month warranty for our brand.

Magsafe charging stand compatibility list2024-05-31T00:16:59-08:00

Compatible iPhone Models: Compatible with iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 14 Plus, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 8-11(with Magsafe case)
Compatible Earbuds Models: For AirPods 2( Wireless Charging Case Version ), AirPods 3, AirPods Pro, AirPods Pro 2
Compatible Watch Models: Compatible with Apple Watch Ultra/Ultra 2/9/8/7/SE/6/5/4/3/2/1

Does your magsafe charger stand have a safety protection function?2024-05-31T00:16:58-08:00

Yes our magsafe charger stand has a MultiProtect safety system that includes foreign object detection, short circuit protection, temperature control, and more.

Which wall charger is needed for this magsafe charger stand?2024-05-31T00:16:57-08:00

It is best to use a 20W-35W speed wall charger if less than 20W wall charger will affect the charge speed.

Can you customize the box logo and color etc?2024-05-31T00:16:56-08:00

Yes we are a factory, we offer OEM and ODM service. Just do not hesitate to contact us now. Then we can work together well.

How do I know which capacity power bank to choose?2024-06-04T00:24:47-08:00

The capacity of a power bank is measured in millionaire-hours (mAh). To choose the right capacity, consider the battery capacity of your device(s). A rule of thumb is to select a power bank with a capacity at least equal to, or preferably higher than, the battery capacity of your device. For example, if your phone has a 3000mAh battery, a power bank with a capacity of 5000mAh or more would be suitable for at least one full charge.

Are all power banks compatible with all devices?2024-06-04T00:24:46-08:00

While most power banks are compatible with a wide range of devices that charge via USB, compatibility can vary based on factors such as voltage requirements, charging protocols, and connector types. It’s essential to check the specifications and compatibility of the power bank with your specific devices before purchasing.

How long does it take to charge a power bank?2024-06-04T00:24:45-08:00

The charging time for a power bank depends on its capacity and the charger’s output. Generally, it can take a few hours to charge a power bank fully. Higher-capacity power banks may take longer to charge compared to smaller ones. A higher-output charger can reduce charging time, but it’s crucial to ensure compatibility and avoid damaging the power bank.

Can I customize portable power banks with my company logo or branding for promotional purposes?2024-06-04T00:24:45-08:00

Yes, we offer customization options for portable power banks:

  • Logo Printing: Your company logo can be printed on the power bank surface using screen printing or laser engraving techniques.
  • Custom Packaging: Design packaging that includes your branding, slogans, and contact information.
  • Bulk Orders: we offer discounts and customization for bulk orders, making it cost-effective for promotional purposes.
What warranty and support options are available for bulk purchases of portable power banks for business use?2024-06-04T00:24:44-08:00

When purchasing in bulk, consider the following warranty and support options:

  • Warranty: we offer a solid warranty period typically 1 year covering manufacturing defects.
  • Technical Support: Ensure access to technical support for troubleshooting and resolving any issues.
  • Replacement Policy: we offer a replacement policy for defective units in bulk orders.
What makes the MagSafe Charger different from regular wireless chargers?2024-06-04T01:17:43-08:00

The MagSafe Charger is designed specifically for Apple devices, providing a secure and efficient charging experience. It uses magnets to align perfectly with the iPhone’s charging coil, ensuring optimal charging efficiency and speed. This magnetic alignment also allows for faster wireless charging compared to traditional Qi chargers, delivering up to 15W of power for compatible iPhone models.

Is the MagSafe Charger compatible with non-Apple devices?2024-06-04T01:17:42-08:00

While the MagSafe Charger is optimized for Apple devices, it can still charge other Qi-compatible devices. However, the magnetic alignment feature is specific to iPhone 12 and later models, so non-Apple devices won’t benefit from this precise alignment and may charge at standard Qi charging speeds, typically slower than MagSafe’s optimized speed.

Can I use the MagSafe Charger with a phone case on?2024-06-04T01:17:42-08:00

Yes, you can use the MagSafe Charger with a phone case, but it must be a MagSafe-compatible case. These cases have built-in magnets that align with the charger, ensuring a secure connection and efficient charging. Standard cases without MagSafe compatibility might reduce the charging efficiency or prevent the charger from connecting properly.

Can you support logo printing on the MagSafe Charger?2024-06-04T01:17:41-08:00

Yes, we can support logo printing on the MagSafe Charger for corporate branding or promotional purposes.
We offer various customization options, including logo printing, custom colors, and packaging tailored to your brand’s needs. You can choose the placement and size of the logo to ensure it aligns perfectly with your branding requirements.

What is the Minimum Order Quantity2024-06-04T01:17:40-08:00

We offer our new customers no MOQ services, Typically, custom logo printing requires a minimum order quantity. This can vary based on the specific requirements and the complexity of the design. Please contact our sales team for specific details regarding the minimum order quantity for logo printing.

Is this wireless power bank compatible with all wireless charging devices?2024-06-05T02:19:42-08:00

Yes,  this wireless power bank is compatible with all QI wireless charging devices. No QI wireless charge function devices can use wire charge.

Can this wireless power bank charge multiple devices at once?2024-06-05T02:19:42-08:00

Yes, this power bank can charge multiple devices at once with its wireless charge and wire port charge.

Does this wireless power banks come with a charging cable and adapter?2024-06-05T02:19:41-08:00

Come with charging cable, but no adapter. You can use your mobile phone adapter add our charging cable to charge this wireless power bank.

What orientation do I need to place my phone on the battery pack?2024-06-05T02:19:41-08:00

Centre the back of your phone on the battery pack’s charging surface so the wireless charging coils inside line up properly. The position may need slight adjusting for optimal power transfer. Don’t fully reload your phone immediately—wait until the charging animation begins.

Does this wireless power bank have safe protection?2024-06-05T02:19:40-08:00

Yes our wireless power bank has Superior safety: undervoltage, short-circuit, over-voltage, over-load, over-temperature, and over-current protection.

What is a Solar Power Bank?2024-07-07T19:17:27-08:00

Solar power bank is a portable charger that uses solar panels to convert sunlight into electricity, which is then stored in the power bank for later use to charge electronic devices.

How do I charge a solar power bank?2024-07-07T19:20:18-08:00

Solar power banks can be charged either by exposing the solar panels to sunlight or by connecting them to an electrical outlet using a USB cable. They function as solar battery chargers.

Do you offer custom solar power banks?2024-07-07T19:21:21-08:00

Yes, we offer customization options for solar power banks, including company logos and unique designs. This is perfect for corporate gifts, promotional events, and eco-friendly giveaways.

Are solar power banks waterproof?2024-07-07T19:24:28-08:00

Yes, our solar power banks are designed to be waterproof, fireproof, and dustproof, making them ideal for outdoor use.

Order Asked Questions

Our products have patents, can you do contract production?2023-04-10T01:10:08-08:00

Yes, we provide contract production services, charged by the production process and working hours.

If you offer after sale services?2023-04-10T01:08:39-08:00

Of course. Toptai offer 6months after sale services. If products hardware defective, we free change or repair and bear send back freight cost. Some of the styles we have been producing, we even offer up to 2 years warranty to our long term partner customers.

Can you send the goods to our warehouses?2023-04-10T01:06:47-08:00

Yes. We offer DDP price send the goods to Amazon warehouse, also offer C&F price send the goods to your forwarder warehouse.

If your factory accept OA,DA,DP payment?2023-04-10T01:01:19-08:00

For clients with financial pressure or initial cooperation clients, we recommend L / C at sight or alibaba trade assurance payment. Except TT, L/C, Credit Card payment, we don’t accept other payment way.

How to confirm your factory produce products meet our quality standard?2023-04-10T00:53:26-08:00

First let us know your side quality standard. Then We provide the prenatal samples for your check, after get your confirm then we start mass production and we bear different error in mass production period.

If your side accept third side inspection?2023-04-10T00:51:57-08:00

Of course, We accept inspection during production and inspection before shipment.

What’s your payment term?2023-04-10T00:47:46-08:00

TT, L/C (at sight), Paypal.

What’s the mode of transportation?2023-04-10T00:37:40-08:00

Express door to door, by air and by sea. The specific mode of transportation depends on the customs clearance capacity of the destination country and the customer.

What’s the terms of your company?2023-04-10T00:29:12-08:00

Toptai offers flexible quotation terms: FOB, FCA, CIF, CFR, DDP, DDP, EXW. etc.

How Long Does It Take To Ship?2023-04-10T00:21:21-08:00

Standard products 24 – 48 h arrange shipping. Customized products less than 3000pcs 7days delivery.

What’s the minimum starting order?2023-04-10T00:02:44-08:00

Standard products min. order 100pcs. Customization products moq. 500pcs.

How to buy best power bank for your needs?2023-02-01T22:20:35-08:00

1. Cheap price with big capacity

Not all power bank that you knew have a good quality, some of them using refurbish battery just to makes their product cheaper and gain more profits. Pick a good power bank that have warranty or a brand that already known as a good product. Maybe it’s become more expensive but it’s worth to keep your gadget save.

2. Choose power bank by capacity

The main reason we buy power bank because it’s easy to bring everywhere. It became nuisance when to heavy or bulky. Buy power bank that suitable with your daily purpose.

3. Ignore battery cell power bank quality

Some people choose their power bank because brand that already in market or cheap price and does not care about battery cell that used. Battery cell will determine how long your power bank will survive.

4. Using unoriginal connector

This is an important thing that often ignore by power bank user. Many power bank that have many connector but not all connector have good quality, the worst thing that can be happen is short circuit. Using gadet original connector is more safe because the output can be more stable.

5. Choosing power bank without consider the features.

Some user think that power bank is only device for power recharge then though is not necessary to have some additional features. A good power bank have features that can keep your device safe.

  • Short circuit protection.
  • Keep your device safe when short circuit problem is occur.
  • Over charging protection.
  • protect your gadget when it’s charge to long. this feature will automatically cut the power when battery is full.
  • Temperature protection.
  • A feature that can detect overheat on device when battery charging.

6. Power bank that doesn’t have real output

Some power bank have output that doesn’t match with device(unreal output) ussualy under that it should be. this makes charge a device took more time. with real output the charging proccess can ne faster.

7. Buy power bank that doesn’t have UL certification

UL certification will ensure that power bank have standard quality control and real output that makes your device safe.

Customization Asked Questions

Will you sign the NDA?2023-04-10T19:12:14-08:00

For clients own IP design, we will signed NDA. But for our standard products customized clients own brand, No need to sign the NDA.

Customize our own brand, the next repeat order if still need to pay the mould fee?2023-04-10T19:11:19-08:00

Within one year if only we still save your logo mould, no need pay one time again mould fee.

How long customized sample?2023-04-10T18:33:01-08:00

Toptai standard products custom brand logo 1-2days, Custom new design products 7-45days. Exact deponded on materials and design instruction.

New design Material Time
PVC/Wooden/Pu leather 5 – 7 days
Metal 15 – 20 days
Abs 25 – 45 days
Can the customization fee be refunded?2023-04-10T18:27:25-08:00

Yes. Simply customized logo over 500pcs return sample mould fee; Custom package over 1000pcs return sample fee; Custom new design products, over 5000-30000pcs return mould fee.

If we aren’t satisfactory for sample, can you make new sample again?2023-04-10T18:26:25-08:00

Toptai arrange production according to the sample renderings confirmed by the customer, and if the sample are different with layout, we will rearrange production for free; If the customer changes his customization idea, we have to start the custom project again with the new idea.

How to make customization order?2023-04-10T18:24:11-08:00

Simply 6 steps: First, the customer proposed the customized goal, and we gave me a solution according to the customized goal. Customer selection, we prepare the renderings. After the customer receives the payment, 3-5 days we provide physical samples, the customer confirms our mass production. To sum up: the customer only needs to put forward the customized goal and choose the customized plan, payment, check the sample these 3 steps, the other is done by TOPTAI.

Custom package mini order?2023-04-10T18:18:31-08:00

Our standard products custom package MOQ.500pcs, Not our standard products custom package Mini order 1000-3000pcs.

Customization how many pcs start?2023-04-10T18:09:07-08:00

Our standard products custom brand logo MOQ.100pcs. Not our standard products MOQ.500-1000pcs.

Can you do OEM?2023-04-10T18:05:34-08:00

Yes. OEM is our mainly business. We produce their products on behalf of our customers. Such as Customers have their patents and entrust us to produce and processing or clients customized their brand on our products.

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Cooperation Asked Questions

Partner
I only have online stores. Can I be a distributor?2023-04-10T19:53:05-08:00

Yes. We accept online store distributors. If you like, we can hang your store on our retail website, in this way get our products in your region retails clients.

We are advertisers, and that kind of cooperation works for us?2023-04-10T19:51:49-08:00

In order cooperation way.

We customized our own brand, which cooperation way is better? We need to be supported by long-term and continuous new products supply?2023-04-10T19:50:42-08:00

Products distributors are good options for long time cooperation clients.

How long is the cooperation period of the distributor?2023-04-10T19:49:07-08:00

Usually distributor cooperation period is 1years. Within 1years, clients business increased 20%, next year go on keep distributors relations. If business increase less than 20%, clients choose stop or go on. If there is no purchase for more than 3months, the distribution authority will be automatically cancelled.

Can I only distribute one products?2023-04-10T19:48:07-08:00

No. Distributors usually start from one of our products then gradually add other items.
Distributors are a deep partnership, it isn’t just a buyer-seller relationship for a products. Become our distributors customers will get the lowest price on all of our products, not just one.

Why become your distributor?2023-04-10T19:41:41-08:00

It is not necessary to become our distributor. Ordinary order-based partnerships are also possible. But if you have confirmed that our quality is very good, and our products meet your market, After become our distributors you can get the lowest price, stable supply, and free customer resources (allocated by the factory) and new products free of charge, max 2years warranty.

Compare the interests of ordinary customers and distributors:

Ordinary customers Distributors
Price Alibaba web price Cheapest price
Cheapest price Cheapest price free
Customers recources No Factory allocate my region new customers
Warranty 6 monthes Max 2 years

Based on a single order of 2,000, becoming a distributor can save at least 300-500 USD/order, and the turnover rate of goods will increase at least 15% because many new customers allocated by the toptai.

How to become your distributor?2023-04-10T19:25:09-08:00

After three times of order cooperation, each sales volume increases by 20% or the order turnover is within one month, the customer can apply to sign the distributor agreement and become our distributor from the fourth or fourth month.

How to start cooperation?2023-05-23T21:43:47-08:00

Any cooperation starts with the initial trial order. Test order should complete three aspects: test the product quality and delivery process of the factory, and test whether the product conforms to the current market. We suggest that the three points are as follows:

Investigation of the project Importance score Reason
Quality test 30% 80% China factory quality is good. Quality is only a basic condition, not a necessary condition
Shipping&Service 25% Transportation capacity is a great way to test whether plants have export experience; the timeliness of communication and satisfaction of basic needs are also very important
Market matching 45% This item is ignored by most buyers. Only the products that meet the market demand will make it possible to do business. Do not meet the market demand, no matter how good the products do not continue to order

Email now or whatsapp online communication, tell us your market and your business.

What are the cooperation forms of your compan?2023-04-10T19:17:15-08:00

Become our distributor and establish long-term cooperative relationships with factory; or Choose our products to your regular product library and we build a oem or ordering cooperative partnership;

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